IELTS Speaking Part 1
– What is your full name?
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– Can I see your ID?
– Where are you from?
– Do you work or study?
– Do you like shoes?
I have a lifelong passion for shoes since I was a child. When I’m not overloaded with work, I will go to the shopping complex to indulge myself in tons of different stylish shoes. Until now I reckon that I spend much more money on shoes than anything else.
To have a passion for (v) to be enthusiastic about Sth
Overloaded with (v) having or supplied with too much of something
Indulge myself in (phrase) to allow oneself the pleasure of something
– Which do you prefer, comfortable ones or fashionable ones?
Well, it depends on the situations. If I go out for a chit-chat with my friends, I will prefer the former one. When wearing comfortable shoes, I can easily stroll around the areas and feel more enjoyable. Meanwhile, if I have an important appointment or meeting, the trendy shoes will definitely my choice.
Chit-chat (noun) light informal conversation for social occasions
Stroll around (phrasal verb) walking around casually
– Have you ever bought shoes online?
Online shopping has never been more convenient and affordable and of course, how can I possibly miss the opportunity to take full advantages from many occasional big sales promotions, especially clothing and footwear. Although buying shoes or any items online comes with the inability to actually try them on, competitive prices, wide product ranges and other exclusive customer’s experiences on some websites are quite attractive. Once I even got my hands on a limited-edition pair of running shoes thanks to the accumulated points I received from my previous shopping on an online store and I have been their loyal customer ever since.
Affordable (a): cheap enough that people can afford to buy it or pay it
Miss/ pass on the opportunity:
Take full advantages of: make good use of the opportunities offered by (something)
Footwear (n): things that people wear on their feet, for example shoes and boots
Competitive (a): as good as or better than others
Accumulate (v): to gradually increase in number or quantity over a period of time
– Are people willing to buy expensive shoes?
It’s noticeable that people nowadays are more aware of their appearance and have higher sense of fashion, which is proven by the fact that plenty of high-end fashion brands are thriving better than ever. Wealthy figures have no second thoughts on buying luxurious items, shoes included. Premium brands such as Jimmy Choo, Christian Louboutin, Jordan and so on have attracted millions of customers even though their products cost an arm and a leg.
Be aware of (adj) knowing or realizing something
Wealthy (a): having a lot of money, possessions, etc.
Premium (a): used to refer to something that is of higher than usual quality
Cost an arm and a leg: to be very expensive
Describe an occasion that you received a good service from a company or shop
What company or business it was and what this company does
What the service was
Who helped you
Where you received this good service
Why you think it was good service
Well, I think this topic is a hot one because good service is a hot trend these days. A Paradise shop near my house is my first choice because of its undeniable pleasant staff. That shop mainly sells cellphones and laptops which require the staff very good general knowledge and IT skills. However, they conduct it very well. I went there 1 month ago to buy a new Samsung cellphone for my younger sister. The first thing that really impressed me was their welcome. The customers weren’t discriminated, based on their social status or their appearance. Their customer service meets the requirements both of the buyers and the visitors. Since I wanted to buy a cellphone, an expert in cellphones came and consulted with me a suitable style and color for my sister. This point was good as they understand what the customers would need. Every step, every stage is taken care of very well. I would like to come back this shop just because I was treated fairly and carefully, which made me feel happy and comfortable. I love this shop a lot.
– trend [n] a general development or change in a situation or in the way that people are behaving
– undeniable [a] certainly true
– pleasant [a] enjoyable, attractive, friendly, or easy to like
– staff [n] the group of people who work for an organization
– conduct [v] to organize and perform a particular activity
– discriminate [v] to treat a person or particular group of people differently, especially in a worse way from the way in which you treat other people, because of their skin colour, religion, sex, etc.
– social status [phrase] an accepted or official position, especially in a social group
– appearance [n] the way a person or thing looks to other people
– customer [n] a person who buys goods or a service
– requirement [n] something that you must do, or something you need
– expert [v] a person with a high level of knowledge or skill; a specialist
– consult [v] to get information or advice from a person, book, etc. with special knowledge on a particular subject
– treat [v] to behave towards someone or deal with something in a particular way
– fairly [adv] If you do something fairly, you do it in a way which is right and reasonable and treats people equally
IELTS Speaking Part 3
– Is service better in large shops or in small shops?
From my experience, services provided by large shops with certain amount of reputation are often more professional and consistent than smaller ones. The reason can be that larger stores have already had their own system and procedures on how to treat customers and handle complaints and they even have budget for training newbies. Meanwhile, smaller stores tend to pay less attention to service but sales. Still, there are also exceptions.
Reputation (n): the opinion that people have about what somebody/something is like, based on what has happened in the past
Consistent (a): always behaving in the same way, or having the same opinions, standards, etc.
Procedure (n): the official or formal order or way of doing something, especially in business, law or politics
Handle (v): to deal with a situation, a person, an area of work or a strong emotion
Budget (n): the money that is available to a person or an organization and a plan of how it will be spent over a period of time
– What would you do if you receive a bad service?
Different people have different reactions towards poor services, I suppose and it also depends on how service providers handle their customers’ complaints. A waiter makes mistakes while serving a table, for example, ordering a wrong dish, a guest can overlook the incident if that waiter genuinely apologizes and cleverly offers some free drink or dessert as a subtle win-back manner. In contrast, if he insists on blaming the guest, the restaurant will end up having an angry customer.
Reaction (n): what you do, say or think as a result of something that has happened
Overlook (v): to see something wrong or bad but decide to ignore it
Incident (n): something that happens, especially something unusual or unpleasant
Subtle (a): behaving in a clever way, and using indirect methods, in order to achieve something