IELTS Listening Summary Completion | Example 1

Section 1 is a conversation between an agent from City house services and a customer who wants to have her house cleaned.

City Agent: Any extra services you need? Switching bed linens, working the garden, cleaning the glass and conservatory, that kind of a thing?

Barbra: Uh, no. Uh, actually, replacing the bed linen, yeah, that would be good.

City Agent: No problem. I’ll just make note of that. How about curtains, mats and carpets. What would you like us to do with those items?

Barbra: The curtains. I’d have to think about that. I think we should have the carpets cleaned really well every quarter. Mats can just be done with the laundry.

City Agent: How about clothes? We could have our staff wash and iron them or we can have them taken to a dry cleaner.

Barbra: Washing and Ironing. No, just ironing. That will be okay.

City Agent: Okay, fine. I know quite a bit about what you want now. I should let you know that we are located on 12 Amyes road. That’s A-M-Y-E-S and we work from Monday to Sunday except Tuesday and Wednesday. Could you let me know when it’s convenient for you?

Barbra: Next Friday. Uh, no, oh that’s no good. My son invites his friends over in the afternoon that day. Perhaps next Thursday or next Saturday. Let me check. Okay, next Thursday.

City Agent: When is it convenient for us to come over and provide the service? Is it okay if we come in the morning or we may come in the afternoon? It depends on your schedule.

Barbra: I’m okay with any time. Just give me a call to let me know you coming before you arrive.

City Agent: Sure we will.

Barbra: By the way, how long will it take for the service?

City Agent: We usually work 1 to 3 hours per house cleaning. And the work will take 3 hours at most. And of course, if it takes more than 3 hours, you should pay extra for it.

Barbra: Uh, fine.

City Agent: Let me just do some calculations.

2. Quarter

3. Amyes

4. Thursday

5. 3

“ Uh, no. Uh, actually, replacing the bed linen, yeah, that would be good.”

For the second question, it is clear from the talk which goes thus:

“The curtains. I’d have to think about that. I think we should have the carpets cleaned really well every quarter. Mats can just be done with the laundry.”

For the third question, it is clear from the talk which goes thus:

“Okay, fine. I know quite a bit about what you want now. I should let you know that we are located on 12 Amyes road. That’s A-M-Y-E-S and we work from Monday to Sunday except Tuesday and Wednesday. Could you let me know when it’s convenient for you?”

For the fourth question, it is clear from the talk which goes thus:

“Next Friday. Uh, no, oh that’s no good. My son invites his friends over in the afternoon that day. Perhaps next Thursday or next Saturday. Let me check. Okay, next Thursday.”

For the fifth question, it is clear from the talk which goes thus: 

“We usually work 1 to 3 hours per house cleaning. And the work will take 3 hours at most. And of course, if it takes more than 3 hours, you should pay extra for it.”