Customer Satisfaction Survey- IELTS Listening Answers

To get a great score on the IELTS Listening test, start practicing with different topics like ‘Customer Satisfaction Survey’, which will help you in two ways. It gets you used to different accents like British, American, and Australian. Plus, it gives you a chance to improve your pronunciation.

Customer Satisfaction Survey is a part of Cambridge IELTS 15 Listening Test 4 and it consists of 10 questions. So, try your hand at Customer Satisfaction Survey Exercise to master your listening skills and improve your knowledge of different speech patterns.

Listen to the audio of Customer Satisfaction Survey – IELTS Listening Answers to Solve the Questions below.

Transcript of Customer Satisfaction Survey

• Note Completion (Q. 1-10)

Questions 1-10

Customer Satisfaction Survey

Customer Details

Name: Sophie Bird

• Occupation: 1. …………
• Reasons for travel today: 2. …………

Journey Information

• Name of station returning to: 3 ………….
• Type of ticket purchased: standard 4 …………… ticket
• Cost of ticket: 5 £ …………..
• When ticket was purchased: yesterday
• Where the ticket was bought: 6 ……………

Satisfaction with journey:

• Most satisfied with: the wifi
• Least satisfied with: the 7 ………….. This morning

Satisfaction with station facilities

• Most satisfied with: how much 8 …………… was perfect
• Least satisfied with: lack of seats, particularly on the 9 ……………
• Neither satisfied nor dissatisfied with: the 10 …………… available

Customer Satisfaction Survey Answer Key

Answers of Customer Satisfaction Survey Listening with Explanation

1 Answer: Journalist
Question Type: Note Completion
Answer Explanation: In the conversation, Sophie shared that she is a journalist. Hence, the answer is ‘journalist’.

2 Answer: Shopping
Question Type: Note Completion
Answer Explanation: Since it was her day off, Sophie shared she was traveling to go shopping. Hence, the answer is ‘Shopping.’

3 Answer: Stainforth
Question Type: Note Completion
Answer Explanation: It was mentioned that she is heading back to Stainforth, where she lives. Hence, the answer is ‘Stainforth’.

4 Answer: Return
Question Type: Note Completion
Answer Explanation: Sophie shared in the survey that she purchased a normal return ticket as she is not a regular traveler and doesn’t have a rail card for a discount. Hence, the answer is ‘Return’.

5 Answer: 23.70
Question Type: Note Completion
Answer Explanation: It was mentioned that she paid the full ticket price because she doesn’t have a rail card and the ticket cost her 23.70. Hence, the answer is ‘23.70’.

6 Answer: Online
Question Type: Note Completion
Answer Explanation: In the conversation, Sophie shared that she hates using the ticket machine as there is always a queue so she purchased the ticket online. Hence, the answer is ‘Online’.

7 Answer: Delay
Question Type: Note Completion
Answer Explanation: It was mentioned that usually, the train runs on time but today there was a delay and the train was 15 minutes behind the schedule. Hence, the answer is ‘ Delay’.

8 Answer: Information
Question Type: Note Completion
Answer Explanation: It was stated that the train stations are upgraded and the authority has improved the amount of information about trains, etc. Hence, the answer is ‘Information’.

9 Answer: Platform (s)
Question Type: Note Completion
Answer Explanation: In the survey, Sophie shared that she is satisfied with all the upgrades and changes but there is only one problem, there isn’t enough space to sit down, especially on platforms.

10 Answer: Parking
Question Type: Note Completion
Answer Explanation: When the man asked about her opinion on parking, Sophie shared that she never used parking so she was neither satisfied nor dissatisfied with it. Hence, the answer is ‘Parking’.

Also Check: 

• IELTS Listening Tips 2024
• Free Activities in the Burnham Area – IELTS Listening Answers
• How to Choose Flooring Materials – IELTS Listening Answers | IELTSMaterial.com
• IELTS Listening Section Exam Guide
• IELTS Band Score Calculation