Complaint About a Laptop Computer - IELTS Writing Task 1

Learning formal letter writing isn’t just for the IELTS exam. It equips you with essential skills for real-world situations like job applications, business emails, and official documents. This blog dives into IELTS Writing Task 1 General Formal Letters and explores its benefits:

• Clear Communication: Learn to express information effectively and achieve specific goals in your writing.
• Formal Tone: Master the appropriate tone for professional settings.
• Writing Proficiency: Enhance your overall writing skills for formal use.

Question

Structural Breakdown

Band 7  Sample Formal Letter For Topic – Complaint about a laptop 

Dear Sir/Madam,

I am writing to express my extreme dissatisfaction with a recent purchase and the service I received at your Ritchie store.

On May 24th, I bought a Dell laptop from your store. Just days later, on May 31st, it malfunctioned completely and wouldn’t turn on. 

The laptop was only a few days old when it stopped working. So on June 1st, I took it back to the store, thinking they would quickly fix the problem or give me a new laptop because it was still under warranty. But the salesperson, Mr. Mike was very impolite and would not help me at all. He blamed me for breaking the laptop, which is not true at all since I had barely used it.

This is unacceptable. As a paying customer, I expect a functioning product and professional service upon encountering problems.

I request a replacement laptop of the same model at no additional cost. For years, I’ve been a loyal customer, purchasing various hardware from your company. However, this experience has severely damaged my trust. Please contact me at abcd239@hotmail.in to discuss next steps.

Thank you for your time and attention to this matter.

Sincerely,

Richard

(Word Count: 194 words)

Band 8  Sample Formal Letter For Topic – Complaint about a Laptop 

Dear Sir/Ma’am,

My name is John, and I am writing to express my disappointment with a recent experience at your Revo store.

On August 15, I purchased a new laptop from your showroom. Initially, it functioned perfectly. However, just two days ago on August 30, it stopped working. The screen displays a blank window and will not power on, regardless of multiple attempts. I suspect a motherboard issue due to the complete lack of response.

I returned to the store on August 31, to seek help from your technical support staff. Unfortunately, they declined to examine the laptop and informed me that a service fee of $5,000 would be required. I explained that the laptop was purchased just a few days prior and is covered by a five-year warranty. 

I am extremely dissatisfied with the behavior of your staff. I kindly request that this incident be brought to the attention of the customer service department. Additionally, I believe the store employees would benefit from further training on warranty procedures and customer service protocols. To resolve this issue, I would appreciate it if an XP technician could visit my home to diagnose and repair the laptop free of charge, considering it falls under warranty.

I look forward to a prompt and satisfactory resolution.

Sincerely,

John

(Word Count: 211 words)

Band 9  Sample Formal Letter For Topic – Complaint about a Laptop 

Dear Sir/ Ma’am,

My name is Emily, and I am writing to express my extreme dissatisfaction with a recent purchase and the service I received at your ABC Electronic store.

On December 4, I purchased a new laptop from your showroom. While the laptop itself seemed to function well initially, I quickly noticed that the battery life was significantly shorter than advertised. After fully charging the laptop, it would only last for about an hour before needing to be plugged back in.

On December 15, I returned to the store to address this issue with the technical support staff. Instead of offering assistance, they claimed the advertised battery life was an “estimate” and not a guarantee. In addition, they informed me that any battery replacements would require a service charge of $50.

This response was unacceptable. The laptop is brand new and should function as advertised. Hence, I kindly request that this incident be brought to the attention of the customer service department. The store employees would greatly benefit from training on product knowledge and customer service protocols.

To resolve this issue, I would appreciate it if the company could send me a replacement battery free of charge, considering the laptop is under warranty. Thank you for your time and attention to this matter. I look forward to a prompt and satisfactory resolution.

Sincerely,

Emily 

(Word Count: 220 words)

Conclusion

These are some top sample answers that demonstrate a band score of 7, 8, or 9 for the following IELTS General Writing Task 1 prompt: You recently purchased a laptop computer, but a few days later, it stopped functioning. Studying these top-scoring examples will guide you in crafting formal letters, enhancing your writing skills to achieve a higher band score.

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