Consumer Advice & Rice Cookers – IELTS General Reading Answers

The General Training Reading module covers things that one could come across in daily life, such as notices, advertising, and documents linked to the workplace. In order to score well in this part, students must be proficient readers who can also apply their knowledge to real-world situations, as demonstrated in passages like ‘Consumer Advice – What to do if something you ordered hasn’t arrived’ and ‘Rice Cookers-What’s the best rice cooker for you?’.

The IELTS General passages ‘Rice Cooker’ and ‘Consumer Advice’ from Cambridge IELTS General 15 Test 1 Section 1 are great for practice because they imitate the kinds of questions one could ask while looking for work or looking into business prospects.

The questions ‘Rice Cookers-What’s the best rice cooker for you? and ‘Consumer Advice-What to do if something you ordered hasn’t arrived’ contains 14 questions. interpreting sections. You should absolutely start practicing timed IELTS General practice exams on a regular basis if your goal is to become proficient in these passages and obtain a high reading band score.

The question types found in these passages are:

• True/False/Not Given (Q. 1-6)
• Matching Information (Q. 7-14)

Reading Passage 1

Consumer Advice

What to do if something you ordered hasn’t arrived

If something you’ve ordered hasn’t arrived, you should contact the seller to find out where it is. It’s their legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item. If your item wasn’t delivered to the location you agreed (e.g. if it was left with your neighbour without your consent), it’s the seller’s legal responsibility to sort out the issue.

If the item doesn’t turn up, you’re legally entitled to a replacement or refund. You can ask for your money back if you don’t receive the item within 30 days of buying it. If the seller refuses, you should put your complaint in writing. If that doesn’t work, you could contact their trade association – look on their website for this information, or contact them to ask.

You might also be able to get your money back through your bank or payment provider – this depends on how you paid.

• If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme. If the bank agrees, they can ask the seller’s bank to refund the money to your account. Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. You should do this within 120 days of when you paid.
• If you paid by credit card and the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme. There’s no time limit for when you need to do this. If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75’ claim.
•  If you paid using PayPal, use PayPal’s online resolution centre to report your dispute. You must do this within 180 days of paying.

Questions 1-6

1 You will receive a card telling you if an item has been left with a neighbour.

2It may be quicker to get a refund than a replacement for a non-delivered item.

3 You are entitled to a refund if the item fails to arrive by a certain time.

4 There is a time limit when using the ‘chargeback’ scheme for a debit card payment.

5 You can use the ‘chargeback’ scheme for a credit card payment of more than £100.

6 PayPal’s online resolution centre has a good reputation for efficiency.

Check Out – IELTS Reading – Keyword Techniques – How to Use

Reading Passage 2

Rice Cookers

What’s the best rice cooker for you?

A Ezy Rice Cooker
This has a 1.8 litre pot and a stainless steel exterior. It has a separate glass lid, and the handle on the lid stays cool. It produces perfectly cooked white rice, but tends to spit when cooking brown rice. There are slight dirt traps around the rim of the lid, and neither the pot nor the lid is dishwasher safe.

B Family Rice Cooker
This has a plastic exterior and a flip-top lid. The lid locks when closed and becomes a secure handle to carry the cooker. The aluminium interior pot is quite difficult to clean, and it can’t be put in a dishwasher. It’s programmed to adjust the temperature once the rice is done so that it stops cooking but doesn’t get cold.

C Mini Rice Cooker
This has a flip-top lid and a 0.3 litre capacity. The interior pot is made of non-stick aluminium and is dishwasher safe. This rice cooker is ideal when cooking for one. However it does not have any handles at the side, and water sometimes overflows when cooking brown rice.

D VPN Rice Cooker
This has a painted steel exterior with a handle on each side and a steel inner pot. It has a lift-off lid and comes with a booklet including a range of ideas for rice dishes. However, the keep-warm setting must be manually selected and the handles are tricky to grip.

E S16 Rice cooker
This is simple to use, not spitting or boiling over even when cooking brown rice. The exterior stays cool when in use, so there’s no danger of burning your hand. However, the lack of handles is a nuisance, and a recipe book would have been useful.

Questions 7-14

7The handles at the side are hard to use.

8 It cooks brown rice without making a mess.

9 It automatically switches settings to keep the rice warm when cooked.

10 It’s difficult to get the removable top really clean.

11 A selection of recipes is provided with the cooker.

12 It has a handle at the top for carrying the cooker safely.

13 The outside of the cooker doesn’t get too hot.

14 You can put the pot in the dishwasher.

Answers for Consumer Advice & Rice Cookers Reading Passages with Explanation

1 Answer: Not Given

Question type: True/False/Not Given

Answer location: N.A.

Answer explanation: Although there is a reference that if the item is not delivered to the mentioned address or left with the neighbour without consent it is the seller’s responsibility, there is no mention whether you will receive a card to mention about it. Hence, the answer is Not Given.

2 Answer: Not Given

Question type: True/False/Not Given

Answer location: N.A.

Answer explanation: Even though the second paragraph discusses replacement and refund, there is no mention of getting a refund quicker than a replacement for a non-delivered item. Hence, the answer is Not Given.

3 Answer: True

Question type: True/False/Not Given

Answer location: Paragraph 2, Line 2

Answer explanation: In the mentioned paragraph, it is given that “You can ask for your money back if you don’t receive the item within 30 days of buying it.”. It can be concluded that you are entitled to a refund if the item fails to arrive by a certain time (within 30 days of buying the item). As the statement agrees with the information, the answer is True.

4 Answer: True

Question type: True/False/Not Given

Answer location: Paragraph 3, Bullet 1

Answer explanation: The mentioned location notes that “If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme…You should do this within 120 days of when you paid.”. It points out that there is a time limit of 120 days when you are using the ‘chargeback’ scheme for a debit card payment. As the statement agrees with the information, the answer is True.

5 Answer: False

Question type: True/False/Not Given

Answer location: Paragraph 3, Bullet 2

Answer explanation: In the above-mentioned paragraph, it is stated that “If you paid by credit card and the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme.”. It can be pointed out from the quoted statement that you can use the ‘chargeback’ scheme if the item you bought cost less than £100. As the statement contradicts the information, the answer is False.

6 Answer: Not Given

Question type: True/False/Not Given

Answer location: N.A.

Answer explanation: There is a mention of Paypal in Paragraph 3, Bullet 3. However, there is no reference whether their online resolution centre has a good reputation for efficiency. Hence, the answer is Not Given.

7 Answer: D

Question type: Matching Information

Answer location: Paragraph D, Line 3

Answer explanation: At the end of the specified line, it is stated that “…the handles are tricky to grip.”. This shows that the side handles of the VPN Rice Cooker are hard to use (tricky to grip). Hence, the answer is D.

8 Answer: E

Question type: Matching Information

Answer location: Paragraph E, Line 1

Answer explanation: In the mentioned paragraph, it is given that “This is simple to use, not spitting or boiling over even when cooking brown rice.”. It can be concluded that the S16 Rice cooker is easier to use even while cooking brown rice. Hence, the answer is E.

Tips to Solve the Question Types in the Consumer Advice & Rice Cookers Reading Answers 

Since now you know the answers to Consumer Advice & Rice Cookers Reading Answers, let us check out some quick tips to answer the question types in the Reading Answers of Consumer Advice & Rice Cookers Reading Answers.

True/False/Not Given

In IELTS Reading, ‘True, False, Not Given’ questions are based on facts. Several factual statements will be provided to you, and it is up to you to determine whether or not they are accurate by reading the text.

To answer this type of question, you can use the following strategies:

• Read the question and identify the keywords – Before reading the material, have a look at your list of True, False, and Not Given questions.
• Scan the passage for synonyms or paraphrased words of the keywords – When you have highlighted the keywords, swiftly read the text to look for paraphrases or synonyms.
• Match the highlighted words in the questions with their synonyms in the text – Once you find both sets of keywords, cross-check them to find the answer.
• Identify the answer – If the facts match, the answer is TRUE, and in case it doesn’t match, it is FALSE. If you are unable to find the answer or unsure of it, mark it NOT GIVEN.

Matching Information: 

You will be given a list of three to six statements in this type of question, and you will need to match the information in each statement to the corresponding information in a paragraph in the reading passage.

• Read the instructions followed by the list of statements – You will get an idea of the main idea of each statement. Also, figure out the keywords from each statement.
• Scan and skim through the passage – Use these reading techniques to go through the text and find out which paragraph or section contains the relevant information of the statements.
• One paragraph will contain information given in a statement – While one statement corresponds to one passage, some passages may not have any answer. Remember this to avoid repetition or wasting your time.
• Identify the answer – Once you identify the keywords and find out the corresponding paragraph that contains the information, follow this process for the others.

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