You Have Recently Ordered an Item Through the Internet- Formal letter

Janice Thompson

1 min read

Updated On Aug 14, 2024

Sample Answer

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You have recently ordered an item through the Internet, but you are not happy with the product.

Write to the company.

In your letter:

describe what you purchased

explain why you are not happy with the product

tell them what you would like them to do about it

Sample Answer

Dear sir/mam,
I am writing this letter to bring to notice an unfortunate event related to my latest order from your company. I am extremely dismayed at the quality of the product I got as opposed to the reviews. I am optimistic that you will take necessary action to rectify this situation related to the item that I ordered.

Speaking of which, the ‘boat headsets’ that I purchased from you is entirely non-functional from the moment it got delivered, i.e. February 20, 2022. It is a bluetooth headset and it keeps on turning off each time I turn it on. I had charged it many times before using it. However, the situation wasn’t helped even then.

I am really hoping that you would either replace it or aid me in returning the item with a 100% refund as I have been your loyal customer for a long time now.

Looking forward to hearing from you soon.

Yours sincerely,
Prakhar Panchbhaiya

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Janice Thompson

Soon after graduating with a Master’s in Literature from Southern Arkansas University, she joined an institute as an English language trainer. She has had innumerous student interactions and has produced a couple of research papers on English language teaching. She soon found that non-native speakers struggled to meet the English language requirements set by foreign universities. It was when she decided to jump ship into IELTS training. From then on, she has been mentoring IELTS aspirants. She joined IELTSMaterial about a year ago, and her contributions have been exceptional. Her essay ideas and vocabulary have taken many students to a band 9.