You Have Recently Ordered an Item Through the Internet- Formal letter
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You have recently ordered an item through the Internet, but you are not happy with the product.
Write to the company.
In your letter:
- describe what you purchased
- explain why you are not happy with the product
- tell them what you would like them to do about it
I am writing this letter to bring to notice an unfortunate event related to my latest order from your company. I am extremely dismayed at the quality of the product I got as opposed to the reviews. I am optimistic that you will take necessary action to rectify this situation related to the item that I ordered.
Speaking of which, the ‘boat headsets’ that I purchased from you is entirely non-functional from the moment it got delivered, i.e. February 20, 2022. It is a bluetooth headset and it keeps on turning off each time I turn it on. I had charged it many times before using it. However, the situation wasn’t helped even then.
I am really hoping that you would either replace it or aid me in returning the item with a 100% refund as I have been your loyal customer for a long time now.
Looking forward to hearing from you soon.