IELTS General Writing Task 1 Practice Test 8

You recently bought a piece of equipment for your kitchen but it did not work. You called the shop but no action was taken. Write a letter to the shop manager.

In your letter

  • Describe the problem with the equipment
  • Explain what happened when you called the shop
  • Say what you would like the manager to do

Sample Answer

Dear Sir/Madam,

I am writing to complain about the flour kneader for my mixer that I purchased from your store last week. Initially, your technician set it up for me and it worked perfectly. But when I put the flour and added water into it, it produced a noise and stopped working. I connected the mixer in another power chord but it failed to work. When I added other addons to the mixer it worked fine. So it is clear that the problem is with the flour kneader.

I immediately called the customer service and they promised to send a technician in five days. To my ultimate dismay, the technician never turned up. After a long wait for five days, I called the customer service again. This time I got a harsh reply saying that they are not responsible for the functioning of the product, post purchasing.

I have a 2 year warranty for this flour kneader. So I would like you to replace it with a new working piece. I would appreciate your reply in this regard.

Yours sincerely


Also check :

Practice Test 7<<>>Practice Test 9

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Sowmya is a content writer and is passionate about her job. She currently works on editing and writing engaging content for IELTS Material. She also has experience in the Software Testing Industry and has worked with Wipro for five and a half years.

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