1 Verb + complaint
Use the correct form of these verbs:
have investigate make
receive refer uphold
- I’m not happy with the service and, to be honest, the food was not very warm. I’m not going to _____________ an official complaint, but I think you should know that we were not happy.
- I’m afraid I_____________ a complaint. Can I speak to the person in charge, please?
- A senior police officer has been suspended from duty while complaints against him are being _____________ .
- The court refused to_____________ the complaint against the newspaper. The footballer, John Inset, had claimed that the story run by the paper had seriously damaged his reputation.
- Due to the seriousness of your complaint, it will have to be_____________ to the board.
- The cinema has _____________ complaints from customers about the lack of parking facilities.
2 Common adjective collocations
Complete the sentences below with the following:
common constant justified preposterous
official isolated serious single
- This is the fourth time this week! Your _____________ complaints are beginning to annoy me.
- The most_____________ complaint tourists have about London is the high price of everything.
- If you are not happy with the treatment you’ve received, you should lodge an_____________ complaint.
- I think our complaints are totally_____________ . We didn’t receive the quality of service we paid for.
- The new timetable has been successful. We’ve only received one or two _____________ complaints.
- I’m very happy with the new members of staff. I haven’t heard a_____________ complaint about them.
- Inspectors visited the school after receiving a string of_____________ complaints from parents about poor standards of teaching.
- I’ve never heard such a_____________ complaint in my life! Tony is the most competent person I’ve ever met.
3 Noun + preposition + complaint
Complete the sentences below with a suitable preposition:
- If you are unhappy with the work done on your house, get a lawyer to draft a letter_____________ complaint.
- If you feel you have any cause_____________ complaint, please contact the manager.
- This year there has been a record number _____________ complaints about the standard of service on Britain’s railways. In fact, rail offices around the country have been flooded _____________ complaints.
- If you have good grounds____________ complaint, then it is company policy to offer you compensation.
- The council has received a constant stream ____________ complaints about the noise coming from the Voodoo nightclub in Surrey Street.
- Having to wait over 24 hours at the airport comes high on my list ____________ complaints about our holiday.
Go back and underline the complete expressions using a noun + preposition + complaint.
1. Note the following:
I really had no cause for complaint I was treated very well.
2. Note the following verbs used to describe making a complaint:
She has brought a complaint against her manager for unfair dismissal.
They have filed a complaint with the local authority about the lack of leisure facilities in the area.
You can also ‘lodge’ a formal complaint.
3. Complaints are ‘dealt with’:
I’m sorry we are unable to deal with your complaint immediately, but we’ll get back to you next week.
4. Notice the expression:
The manager was dismissed after complaints about the quality of his work.
5. Notice the way to refer to lots of complaints:
a stream of complaints
a string of complaints
- make 2. have 3. investigated 4. uphold 5. referred 6. received
1 constant 2. common 3. official 4. justified
5 isolated 6. single 7. serious 8. preposterous
- of 2. for 3. of, with 4. for 5. of. 6. of
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