Describe a time you received terrible service – IELTS Band 8 Sample

Sample Answer

I’m going to talk about this time when I got wrong results for one of my IELTS tests.

Apparently there’s a 13-day wait before the result is out, and almost every test-taker feels nervous, hopeful and worried at the same time during this period. I was no exception. I did pretty well and was hoping for an 8 or 8.5. So you can imagine how disappointed I was when I received a message from the test organiser (IDP) first thing in the morning telling me that I got a THREE. A freaking THREE.

I wasn’t overconfident and I knew I couldn’t have gone lower than 7. So I immediately called IDP and complained. But the person on the other side was pretty rude to me. She didn’t even let me finish my sentence and insisted that the result was correct. I had nearly lost my temper when she told me to wait for some time so she could check with the head office. She came back to me a few minutes later announcing that there was a ‘systematic error’ and I would need to wait for a further 2 weeks to get the result.

Although I was happy with the final IELTS scores, I can’t say the same for IDP.

Vocabulary

• Freelance: doing particular pieces of work for different organizations, rather than working all the time for a single organization
  Eg: As I was tired of working full-time jobs, I opted for freelance work. 
• Persuade: to make someone do or believe something by giving them a good reason to do it
  Eg: “ You cannot persuade her. She is resolute”
• Establish: set up on a firm or permanent basis. 
  Eg: His father’s business was established in the same year, when he was born. 
• Awareness: knowledge or perception of a situation or fact. 
  Eg: Over the years, Environmental awareness has been increased.  
• Controversy: prolonged public disagreement or heated discussion 
  Eg: The new movie created a lot of controversy. 
• Insist: demand something forcefully, not accepting refusal. 
  Eg: His father insisted him to show his mobile. 

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