Describe an occasion when you received good service from a company – IELTS Cue Card

Sample Answer 1

In every way, customer service is vital to a company’s success. It is difficult for an organization to evolve if the customer service is not up to par. I am delighted to have the opportunity to describe an amazing customer service experience.

I recently celebrated my parents’ anniversary with my family, friends, and well-known relatives at a restaurant. I visited the BBQ Nation Restaurant, which is a local favorite. I was astonished to see the inner courtyard when I arrived and the interior view was equally impressive. The atmosphere and their innovative over-the-table BBQ style astounded me, where visitors could cook their BBQ on live grills integrated into the dining table.

There were crispy Cajun potatoes, chicken drumsticks, crispy corn, and cottage cheese souvlaki as appetizers. We had biryani, malai kofta, butter chicken, several salads, and a variety of desserts for the main meal. Their employees greeted us with open arms. It was incredible, as they kept bringing assorted food items for us until our stomachs felt full. The restaurant’s most fascinating feature was its extremely courteous employees. One of my cousins is allergic to white seeds, so we insisted on preparing food without adding that item. They honored our request and took special care of it.

The manager then approached me and asked whether we were celebrating a special occasion. I informed them that it was my parents’ wedding anniversary. After learning that they had bought a cake for my parents with candles, the entire staff gathered around the table and performed a song. My family was ecstatic, and I felt over the moon. It was a very unforgettable experience.

Sample Answer 2

Here is the sample for “Describe an occasion when you received good service from a company” topic:

Gone are the days when we had to worry about going out of the house to get make-up or haircut done before an important occasion. Because in today’s interconnected world, everything is available at our fingertips. Here, I’d like to talk about an occasion where I received exceptional service from a company. 

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Recently, I had to fly to Chennai for my bosom buddy’s wedding. Due to my hectic schedule, I couldn’t get my nails or spa done, so I thought of getting it done in Chennai. Later, a day before the wedding, I decided to visit the salon to do my face and hair. But, to my surprise, there were no salons or parlours in the vicinity as the wedding venue was located at the outskirts of the coastal city.

I was disheartened as I did not know what to do. That is when one of my friends came to my rescue and suggested that I opt for the services offered at UrbanClap, where anyone can acquire whatever service they want from the comfort of their own home and convenience. I immediately scheduled an appointment with UrbanClap’s professional salon and make-up service.

Within three hours of booking that day, one of the experts, Nicole from UrbanClap, reached the venue. Initially, she introduced herself and asked about my make-up preferences and humbly began doing my make-up and hair graciously. She was amiable and cooperative, and her expert services were up-to-the-mark. In addition, I was pretty impressed with UrbanClap’s top-rated professional assistance at the doorstep, with transparent pricing. It made my day!

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Sample Answer 3

I had a great experience with ‘Archies’ from D Mall in Vasant Vihar, and I would like to tell you about it. Last month, I went there to buy a present for a friend. The customer service I experienced at this store was outstanding.

I went there to buy a one-of-a-kind gift for a friend because it is a well-known store in my neighbourhood. However, I was stumped as to what kind of present I should get her. As a result, I began scanning the shop’s items randomly. There were so many enticing goods exhibited in the shop that I became perplexed until a salesgirl approached me and asked if I needed help. She started showing me various gift items according to their cost and uses as soon as I said yes.

The way she offered her assistance was very helpful, cooperative and patient. She also inquired about my budget, the occasion and the person I was purchasing the present, and our friendship. I was surprised to see how quickly she was able to filter out the items that my friend would appreciate once she had this information.

When one of the salesgirls was assisting me, and another client asked her some questions regarding a present item, she requested my permission to attend to that client. In addition, when I checked out, the cashier offered me a discount. With her assistance, I was able to select the perfect present for my friend.

Vocabulary

Here are the vocabularies for “Describe an occasion when you received good service from a company” with examples:

• Stumped (verb) – (of a question or problem) be too hard for; baffle.
  Eg: Julia was stumped when Aleena asked her whether Innaya was lying.
• Enticing (adj) – attractive or tempting; alluring.
  Eg: Leena’s dress was enticing, drawing the attention of everyone around. 
• Exhibited (verb) – publicly display (a work of art or item of interest) in an art gallery or museum or at a trade fair.
  Eg: Some new goods will be exhibited in that shop next week. 
• Approached (verb) – speak to (someone) about a proposal or request for the first time.
  Eg: The manager approached the client with a smile. 
• Inquired – (verb) ask for information from someone. 
  Eg: Rubina inquired about the availability of aeroplane tickets yesterday. 

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