Describe an occasion when you received good service from a company – IELTS Cue Card
Describe an occasion when you received good service from a company
You should say:
- who provided this service
- what service it was
- when you received this service
I had a great experience with ‘Archies’ from D Mall in Vasant Vihar, and I would like to tell you about it. Last month, I went there to buy a present for a friend. The customer service I experienced at this store was outstanding.
I went there to buy a one-of-a-kind gift for a friend because it is a well-known store in my neighbourhood. However, I was stumped as to what kind of present I should get her. As a result, I began scanning the shop’s items randomly. There were so many enticing goods exhibited in the shop that I became perplexed until a salesgirl approached me and asked if I needed help. She started showing me various gift items according to their cost and uses as soon as I said yes.
The way she offered her assistance was very helpful, cooperative and patient. She also inquired about my budget, the occasion and the person I was purchasing the present, and our friendship. I was surprised to see how quickly she was able to filter out the items that my friend would appreciate once she had this information.
When one of the salesgirls was assisting me, and another client asked her some questions regarding a present item, she requested my permission to attend to that client. In addition, when I checked out, the cashier offered me a discount. With her assistance, I was able to select the perfect present for my friend.
- Stumped (verb) – (of a question or problem) be too hard for; baffle.
Eg: Julia was stumped when Aleena asked her whether Innaya was lying.
- Enticing (adj) – attractive or tempting; alluring.
Eg: Leena’s dress was enticing, drawing the attention of everyone around.
- Exhibited (verb) – publicly display (a work of art or item of interest) in an art gallery or museum or at a trade fair.
Eg: Some new goods will be exhibited in that shop next week.
- Approached (verb) – speak to (someone) about a proposal or request for the first time.
Eg: The manager approached the client with a smile.
- Inquired – (verb) ask for information from someone.
Eg: Rubina inquired about the availability of aeroplane tickets yesterday.
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