Describe a Good Service You Received from a Shop or Company - IELTS Speaking Actual Test

Nowadays, excellent customer service has become one of the defining factors that separates ordinary companies from outstanding ones. Whether it is a local store, an online platform, or a multinational brand, the way a company treats its customers can leave a lasting impression. Therefore, topics like ‘Describe a Good Service You Received from a Shop or Company’ are the most recent IELTS topics in IELTS Speaking test that allow you to showcase your storytelling ability, vocabulary range, and emotional engagement.

This blog includes Part 1 questions, two sample answers for ‘Describe a Good Service You Received from a Shop or Company,’ to help with how to answer IELTS Speaking Part 2 and some relevant Part 3 questions and sample answers, complete with relevant vocabulary to help you prepare for similar topics.

IELTS Speaking Part 1: Common Questions & Band 8+ Answers

 IELTS Speaking Part 1 is mostly about self-introduction for IELTS Speaking Test as the examiner asks general questions about you and your experiences. So, it might focus on familiar topics such as shopping habits, customer service experiences, or daily interactions. 

Here are some topic-related questions and Band 8+ sample answers that can help you frame your responses naturally.

• Do you enjoy shopping?

Absolutely! I find shopping quite enjoyable, especially when I come across friendly and attentive staff who make the experience pleasant. I feel it is not just about buying things but also about the interaction and service quality.

• What kind of shops do you usually visit?

I usually prefer stores that are well-organized and provide excellent customer assistance, such as electronic outlets or bookstores. Additionally, I appreciate when the staff are knowledgeable about their products.

• Have you ever received poor customer service?

Yes, once I ordered a product online that arrived damaged, and the company’s response was quite disappointing. That experience made me realize how crucial after-sales service is for maintaining customer loyalty, and I have been very selective about online shopping since then.

• What do you think makes good customer service?

In my opinion, good service is about attentiveness, empathy, and prompt action. When a company listens carefully and resolves issues efficiently, it earns the trust and satisfaction of its customers.

Describe a Good Service You Received from a Shop or Company – IELTS Speaking Part 2 Question & Sample Answers

In IELTS Speaking Part 2, you are allotted exactly one minute to prepare for the cue card topics like ‘Describe a Good Service You Received from a Shop or Company’ before speaking on the given cue card topic. It is important to learn how to prepare a cue card for IELTS Speaking in a limited time, as you have to demonstrate descriptive vocabulary, fluency, and emotional expression while narrating a positive customer service story.

Now, explore the sample answers to ‘Describe a Good Service You Received from a Shop or Company’ cue card that will help you score better in IELTS Speaking Part 2.

Describe a Good Service You Received from a Shop or Company - Sample Answer 1

• Where it is?

A memorable service experience I had was with an online electronics store called TechZone, based in Bangalore, India. I came across this platform while searching for a reliable place to buy electronic gadgets because I had heard positive reviews about their quick delivery and responsive customer care.

• When you received the service?

A few months ago, I ordered a pair of wireless earphones from their website. The purchase process was smooth, and the product arrived within two days, neatly packaged and exactly as described. However, after a week of usage, one of the earbuds stopped working unexpectedly. Naturally, I was disappointed, but I decided to contact their customer support team through live chat.

• What the service was?

To my pleasant surprise, their response was immediate and professional. The representative was polite, empathetic, and assured me that the issue would be resolved right away. Within a few minutes, they initiated a free replacement request, and the new product reached me in just three days. They even sent a courier agent to collect the faulty piece from my doorstep, which saved me the hassle of going to a service centre.

• Explain why you liked the service.

What impressed me the most was how proactive and transparent they were throughout the process. They kept me updated through regular emails and even followed up after delivery to confirm that the replacement was functioning properly. Such attention to detail and commitment to customer satisfaction are rare these days. It made me feel valued as a buyer and strengthened my trust in their brand. Since then, I’ve recommended TechZone to my friends and family, and it has become my go-to platform for electronics.

Describe a Good Service You Received from a Shop or Company - Sample Answer 2

• Where it is?

I would like to talk about a wonderful experience I had at a bakery called ‘Sweet Crumbs’, located in the heart of my city. I discovered it about six months ago when I was looking for a place that could make a custom birthday cake for my mother. Since it was a special occasion, I wanted something both aesthetically pleasing and delicious, so I decided to visit the bakery after seeing their glowing reviews online.

• When you received the service?
• What the service was?

From the moment I stepped in, I was greeted warmly by the staff. The place had a cozy and inviting ambiance, with the aroma of freshly baked bread filling the air. I explained to the manager what I wanted - a chocolate truffle cake with floral decorations and a personalized message - and she listened attentively to every detail. She even suggested a few creative design ideas that perfectly matched my vision. The service I received was truly exceptional. The cake was ready exactly on the promised day, and they even sent me a text message to confirm the pickup time. When I saw the final product, I was genuinely amazed as it looked absolutely stunning, with delicate frosting and intricate designs. The taste was equally impressive; it was moist, rich, and flavorful, clearly made with high-quality ingredients.

• Explain why you liked the service.

A day after the celebration, I received a follow-up call from the bakery asking if everything was satisfactory. That gesture showed how dedicated they were to building lasting relationships with their customers rather than just making sales. I liked their service because it was both personalized and professional. Every step of the process reflected care, creativity, and attention to detail. It’s rare to find a bakery that delivers both artistic presentation and impeccable customer service. Ever since that day, ‘Sweet Crumbs’ has become my go-to place for desserts, and I often recommend it to my friends whenever they’re planning special occasions.

Vocabulary You Can Use For IELTS Speaking Part 2 Questions on Describe a Good Service You Received from a Shop or Company

Here is a list of the latest IELTS Speaking vocabulary to boost your score related to the topic, Describe a Good Service You Received from a Shop or Company.

Describe a Good Service You Received from a Shop or Company IELTS Speaking Part 3 Question & Sample Answers

IELTS Speaking Part 3 focuses on abstract thinking and discussion and evaluates your ability to express opinions, justify ideas, and use advanced vocabulary when discussing broader topics like customer service and consumer behavior.

So, let us explore some Part 3 questions related to the cue card, Describe a Good Service You Received from a Shop or Company.

• Does the size of a company determine the quality of service?

In my opinion, it is not necessarily true for all companies. While large corporations may have more resources, advanced infrastructure, and formally trained staff, they can sometimes lack the personal touch that smaller businesses provide. On the other hand, small businesses often deliver highly personalized attention, responding to individual customer needs promptly. So, the quality of service depends far more on a company’s culture and how customer-centric their values are, rather than merely the size or scale of the business.

• Is the price of a product as important as the service you receive when you buy it?

Both factors are important, but excellent service can often outweigh the price. Many customers are willing to pay a slightly higher amount if they feel valued and respected throughout the buying process. For example, when a store goes out of its way to resolve issues quickly or offers personalized assistance, it creates a positive impression that money alone cannot buy. In such cases, the overall experience becomes more significant than the actual cost of the product.

• What matters most to consumers when they buy something?

In my view, trust and reliability are the most crucial factors. People want assurance that the product or service will perform exactly as promised and that the company will provide prompt support if anything goes wrong. Consumers often prefer brands that are consistent, transparent, and show a genuine commitment to meeting expectations. Without trust, even high-quality products may fail to attract repeat customers.

• Can consumers influence a company’s policy on their service or product?

Yes, consumers surely have an impact on the company’s policies. With the rise of social media, online reviews, and customer forums, consumers now have a strong and far-reaching voice. Constructive feedback, complaints, and suggestions can prompt companies to revise policies, improve services, or enhance product quality. Many businesses actively monitor customer feedback to make strategic decisions, which demonstrates how influential consumers have become in shaping service standards.

• Can companies benefit from consumers’ suggestions?

Yes, I think feedback is an important part of development. When businesses take customer feedback seriously, they can identify weaknesses, spot trends, and implement meaningful improvements. This process not only boosts customer satisfaction but also fosters brand loyalty, encouraging repeat purchases and positive word-of-mouth promotion. As a result, companies that listen to their customers often gain a competitive advantage because they evolve in response to real consumer needs, rather than relying solely on internal assumptions.

Vocabulary You Can Use For IELTS Speaking Part 3 Questions Related to Describe a Good Service You Received from a Shop or Company

Listed below is a list of IELTS vocabulary that includes words used in the above Part 3 questions and additional topic-specific words and phrases that will help you to frame your answers on similar topics.

To sum up, in the IELTS Speaking test, narrating experiences of a good service from a shop or company allows you to demonstrate vocabulary precision, coherence, and emotional engagement. So, taking up IELTS Speaking practice tests and similar topics with natural expressions and topic-specific vocabulary can help you achieve a Band 8 or higher score.

Useful Links:

• Describe an occasion when you received good service from a company - IELTS Cue Card
• Describe a Shop that You Enjoy Going to IELTS Cue Card
• The Best Phrases to Use in IELTS Speaking
• How to Answer Yes/No Questions in IELTS Speaking? 
• What to do if you forget what to say during a Speaking Test?