Implementing The Cycle Of Success: A Case Study IELTS Reading Answers
The Academic passage ‘Implementing The Cycle Of Success: A Case Study ’ is a reading passage that appeared in an IELTS Test. Read the passage below and answer questions 1 -1 3. Beyond the questions, you will find the answers along with the location of the answers in the passage and the keywords that help you find out the answers.
Implementing The Cycle Of Success: A Case Study
Answers
| Question number | Answer | Keywords | Location of keywords |
|---|---|---|---|
| 1 | C | experienced difficulties, long-term profits, high labour-cost structure | Paragraph A;
Lines 6-7 |
| 2 | A | Initiatives, organisational structure, change, 25 per cent fewer management positions | Paragraph B;
Lines 1- 3 |
| 3 | C | The hotel, recognised, would need a different approach to selecting employees, fit in with its new policies. | Paragraph C; First 2 lines |
| 4 | B | 120 jobs, offered at SAH. | Paragraph C;
Line 4 |
| 5 | B | final interview, three categories, applicants, | Paragraph D;
Lines 2 – 7 |
| 6 | Benchmarking | Improving the labour cost structure, productive ways, customer service, SAH management concluded
|
Paragraph F; First 3 lines |
| 7 | Service delivery | The prime objective, , benchmarking process, to compare a range of | Paragraph F;
Lines 3 – 4 |
| 8 | Performance measures | compare a range of criteria, teams made up of employees, different departments, interacted, | Paragraph F;
Lines 4 – 6 |
| 9 | productivity | performance measures, , enhanced SAH’s ability, to improve productivity and quality. | Paragraph F;
Lines 6 |
| 10 | Take charge | program modelled on an earlier project, Take Charge, implemented. | Paragraph H;
First line |
| 11 | feedback | Take Charge, provides an effective feedback loop, from both customers and employees. | Paragraph H;
Line 2 |
| 12 | employee | Employee feedback, reviewed daily, suggestions, implemented within 48 hours | Paragraph I;
First line |
| 13 | 30 days | If suggestions require analysis or data collection, Take Charge team has 30 days, to address the issue, come up with recommendations. | Paragraph I;
Lines 2 – 4 |
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