IELTS Academic Writing Task 1: Source of complaints about the bank of America

IELTS Academic Writing Task 1: Source of complaints about the bank of America
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Janice Thompson

Janice Thompson

Soon after graduating with a Master’s in Literature from Southern Arkansas University, she joined an institute as an English language trainer. She has had innumerous student interactions and has produced a couple of research papers on English language teaching. She soon found that non-native speakers struggled to meet the English language requirements set by foreign universities. It was when she decided to jump ship into IELTS training. From then on, she has been mentoring IELTS aspirants. She joined IELTSMaterial about a year ago, and her contributions have been exceptional. Her essay ideas and vocabulary have taken many students to a band 9.

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4 Comments

Isha Prabhu

Posted on Apr 15, 2022

The pie chart illustrates the proportion of complaints filed against the bank of America from different sections of the society, and the bar graph shows the average duration that the bank takes to resolve them from 2000 to 2004.

Overall, the majority of escalations were made by the public, while other sources contributed less than half of the complaints. Further, the time required from investigating data to final action remained the same over the years except in 2001.

The highest percentage of citizens, 63%, claimed issues with the bank of America, followed by 11% government agencies, 10% foreigners, and 8% insurance companies. The media and bank employees protested substantially less number of times, only 3% each.

The summation excluding the general public resulted in 35%, which was less than half of the grievances reported. The settlement of objections took an average of 5 months in 2000 but was delayed up to 6 months in 2001. The graph again stabilized at 5 months from 2002 to 2004.

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Glen Brown

Glen Brown

Posted on Apr 16, 2022

Band Score: 5.5
Use more c2 vocabulary

Shubhangi-nagpal

Posted on Mar 5, 2022

The given pie chart elucidates the different sources of grievances about the bank of America and the graph shows the average number of time it takes the bank to resolve those issues.

It was seen that the highest number of complaints came from public which was 63% whereas, the lowest number of criticism came from the employees of the bank and the media, that was 3%. Meanwhile, the percentage of complaints from insurance companies and government agencies were 8% and 11% respectively. 10% of the out of states were dissatisfied by the services of bank of America.

However, it took the bank approximately 5 months to resolve to the complaints of their customers which included the average time from looking into the matter to taking final actions. In the period of 5 years, from 2000 to 2004, the bank took same amount of time to cater to the complaints of their customers, but in 2001, it took them 6 months to provide them with solutions to the problems faced by the people.

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Glen Brown

Glen Brown

Posted on Mar 7, 2022

Band Score: 5
Concentrate on the use of punctuation and articles
Sentences could be shorter

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