IELTS Academic Writing Task 1 Topic 26: Source of complaints about the bank of America
Summarise the information by selecting and report in the main features, and make comparisons where relevant.
Write at least 150 words.
Overview: The two graphs depict different information related to complaints within the bank of America. The pie graph shows the sources of complaints, while the bar graph illustrates the average time taken between the investigation into complaints and the final action taken.
Paragraph 2: (1) Compare the sources of complaints. Give figures.
Paragraph 3: (1) Compare the sources of complaints. Give figures.
The two graphs portray dissimilar information associated with grievances within the bank of America. The pie graph displays the sources of complaints, while the bar graph demonstrates the average time taken between the enquiry into complaints and the final action taken.
At a glance, the public put forth the highest number of complaints, which is 63% of all, against the bank of America. The bar graph represents that it takes an average of 5 months to take action and resolve issues. Of the remaining complaints, the figures can be divided into 11% and 8%, made up of government agencies, out-of-state agencies, and insurance companies. Interestingly, media and bank employees took up 3% of the figure in the chart.
As per the bar graph, 2001 recorded the maximum waiting time for medical misconduct complaints at 6 months. However, there is a noteworthy decline from 6 months in 2001 to 5 months in 2002, all preceding and scheduled years to display an average waiting period of 5 months.
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