IELTS Academic Writing Task 1 Topic 26: Source of complaints about the bank of America
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Contents
Summarise the information by selecting and report in the main features, and make comparisons where relevant.
Write at least 150 words.
Report Plan
Overview: The two graphs depict different information related to complaints within the bank of America. The pie graph shows the sources of complaints, while the bar graph illustrates the average time taken between the investigation into complaints and the final action taken.
Paragraph 2: (1) Compare the sources of complaints. Give figures.
Paragraph 3: (1) Compare the sources of complaints. Give figures.
Sample Answer
The two graphs portray dissimilar information associated with grievances within the bank of America. The pie graph displays the sources of complaints, while the bar graph demonstrates the average time taken between the enquiry into complaints and the final action taken.
At a glance, the public put forth the highest number of complaints, which is 63% of all, against the bank of America. The bar graph represents that it takes an average of 5 months to take action and resolve issues. Of the remaining complaints, the figures can be divided into 11% and 8%, made up of government agencies, out-of-state agencies, and insurance companies. Interestingly, media and bank employees took up 3% of the figure in the chart.
As per the bar graph, 2001 recorded the maximum waiting time for medical misconduct complaints at 6 months. However, there is a noteworthy decline from 6 months in 2001 to 5 months in 2002, all preceding and scheduled years to display an average waiting period of 5 months.
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4 Comments
Isha Prabhu
Posted on Apr 15, 2022
The pie chart illustrates the proportion of complaints filed against the bank of America from different sections of the society, and the bar graph shows the average duration that the bank takes to resolve them from 2000 to 2004.
Overall, the majority of escalations were made by the public, while other sources contributed less than half of the complaints. Further, the time required from investigating data to final action remained the same over the years except in 2001.
The highest percentage of citizens, 63%, claimed issues with the bank of America, followed by 11% government agencies, 10% foreigners, and 8% insurance companies. The media and bank employees protested substantially less number of times, only 3% each.
The summation excluding the general public resulted in 35%, which was less than half of the grievances reported. The settlement of objections took an average of 5 months in 2000 but was delayed up to 6 months in 2001. The graph again stabilized at 5 months from 2002 to 2004.
Reply
Glen Brown
Posted on Apr 16, 2022
Band Score: 5.5
Use more c2 vocabulary
Shubhangi-nagpal
Posted on Mar 5, 2022
The given pie chart elucidates the different sources of grievances about the bank of America and the graph shows the average number of time it takes the bank to resolve those issues.
It was seen that the highest number of complaints came from public which was 63% whereas, the lowest number of criticism came from the employees of the bank and the media, that was 3%. Meanwhile, the percentage of complaints from insurance companies and government agencies were 8% and 11% respectively. 10% of the out of states were dissatisfied by the services of bank of America.
However, it took the bank approximately 5 months to resolve to the complaints of their customers which included the average time from looking into the matter to taking final actions. In the period of 5 years, from 2000 to 2004, the bank took same amount of time to cater to the complaints of their customers, but in 2001, it took them 6 months to provide them with solutions to the problems faced by the people.
Reply
Glen Brown
Posted on Mar 7, 2022
Band Score: 5
Concentrate on the use of punctuation and articles
Sentences could be shorter