Letter to the Train Company about a Journey – IELTS Writing Task 1

In the IELTS Writing Task 1 General, you may receive prompts instructing you to write a formal letter. Topics like, ‘Letter to the Train Company about a Journey ’ can cover a variety of situations, including expressing appreciation for excellent service or lodging a complaint about a bad experience. Regardless of the specific scenario, mastering the formal letter format and using descriptive language to convey your message effectively is crucial.

So, let’s explore the three sample answers, ranging from Band 7 to 9 on the IELTS General Writing Task 1 on the formal topic – Letter to the Train Company about a Journey – to enhance your letter-writing skills and achieve your desired band level for IELTS.

Question

Outline

Band 7 Sample Answer for Writing Task 1 Question – Letter to the Train Company about a Journey

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a concerning experience I had with your train service recently.

Last week, I purchased train tickets for a journey a week in advance. However, upon arriving at the station on the day of travel, I was informed by your staff that the tickets I had purchased could not be used.

Furthermore, I was deeply disappointed by the lack of assistance and professionalism by your staff when I approached them for help. Despite explaining my situation, they were unhelpful and provided no viable solutions to resolve the issue. I would like to suggest that the train company takes immediate action to address this matter. Firstly, there needs to be better communication between the ticket booking system and the station staff to ensure that such incidents do not occur in the future.

I trust that you will take this matter seriously and implement the necessary measures to prevent such inconveniences for your customers in the future.

Yours faithfully,

Ayush

(Word Count- 175)

Band 8 Sample Answer for Writing Task 1 Question – Letter to the Train Company about a Journey

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I received during a recent train journey booked with your company.

A week before the journey, I purchased train tickets online for my travel. However, upon arriving at the station on the day of departure, I was informed by your staff that the tickets I had were invalid and could not be used. Moreover, the manner in which your staff handled the situation only exacerbated my dissatisfaction. Despite my attempts to explain the situation and seek assistance, they were unhelpful and dismissive, failing to offer any viable solutions.

In light of this experience, I strongly urge the train company to take immediate corrective action. Firstly, there is a clear need for improved coordination between the online booking system and station staff to prevent such discrepancies in ticket validity. Additionally, I recommend providing training to your staff to enhance their customer service skills and ability to handle similar situations with empathy and efficiency.

I trust that you will address these concerns promptly to ensure a more satisfactory experience for your customers in the future.

Sincerely,

Lisa

(Word Count – 188)

Band 9 Sample Answer for Writing Task 1 Question – Letter to the Train Company about a Journey

Respected Management Team,

I, Manoj, am writing to address an incident I experienced during a recent journey with your train company.

Before my scheduled journey, I purchased train tickets online for my travel. However, upon arriving at the station on the day of departure, your staff informed me that the tickets I had were not valid. I was deeply disappointed by the lack of assistance by your staff. Despite my efforts to seek clarification and resolve the issue, they were unresponsive and provided no satisfactory explanation.

Given this situation, I would like to recommend that the train company takes immediate action to address these issues. Firstly, there is a need for improved communication and coordination between the online booking system and station staff to ensure the accuracy and validity of tickets. Additionally, I suggest providing comprehensive support to your staff to equip them with the necessary skills and knowledge to handle customer queries and complaints effectively.

I trust that you will take this matter seriously and implement the necessary measures to prevent similar incidents from occurring in the future.

Sincerely,

Manoj

(Word Count – 181)

Now that you have explored the provided samples of ‘Letter to the Train Company’ it’s your turn to draft your own letters. Share your responses in the comments section below or take advantage of our free evaluation service!

Additional Resources 

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